Frequently Asked Questions (FAQ)
1. How Do I Place an Order?
You can contact us through:
- Website inquiry form
To help us evaluate your request efficiently, please provide:
- Product details or photos
- Estimated quantity
- Supplier information (if available)
- Service requirements
- Whether on-site factory verification is required
- Expected timeline
After reviewing your request, we will provide:
- Service scope
- Estimated timeline
- Quotation
- Payment terms
2. What Services Can You Provide?
We provide customized China sourcing and business support services, including:
- Supplier sourcing
- Factory verification
- Product inspection
- Business tours in China
- Trade show support
- Negotiation assistance
- Quality control coordination
- Logistics coordination
- Business interpretation
All services are tailored according to the client’s business needs.
3. Which Industries Do You Support?
We support multiple industries, including:
- Electronics
- Telecom & Networking
- Smart devices
- Consumer goods
- OEM/ODM manufacturing
- Industrial products
- Home appliances
- E-commerce sourcing
If your industry is highly specialized, please contact us before placing an order.
4. How Do You Verify Suppliers?
Depending on the service package, supplier verification may include:
- Business license verification
- Factory address verification
- Production capability review
- Product consistency checks
- Communication evaluation
- On-site factory visits
- Photo and video documentation
Please note:
We do not guarantee supplier financial stability, future business performance, or long-term operational reliability.
5. What Is Your Service Process?
Typical process:
- Initial consultation
- Requirement confirmation
- Quotation & service agreement
- Deposit payment
- Service execution
- Report submission
- Final payment
- Post-service support (if applicable)
6. What Payment Methods Do You Accept?
We currently accept:
- Bank Transfer (T/T)
- PayPal
- Wise
- Western Union
- MoneyGram
- WeChat Pay
- Alipay
Please note:
Clients are responsible for any international bank transfer or payment platform fees.
7. What Are the Payment Terms?
Standard payment terms:
- 60% advance payment before service starts
- 40% balance payment before final report delivery or after completion of agreed service milestones
For long-term or large-scale projects, customized payment arrangements may be discussed separately.
8. What Will Be Included in the Report?
Depending on the service scope, reports may include:
- Written summaries
- Photos
- Videos
- Supplier information
- Inspection findings
- Meeting notes
- Product observations
- Risk assessments
Reports are typically delivered in PDF format via email or cloud sharing.
9. How Long Does the Service Take?
Service timelines depend on:
- Product category
- Number of suppliers
- Factory locations
- Complexity of requirements
- Travel schedules
Typical timelines:
- Basic supplier sourcing: 3–7 working days
- Factory verification: 2–5 working days
- China business tours: customized schedule
10. Do You Guarantee Product Quality or Supplier Reliability?
We help reduce sourcing risks through professional sourcing support and verification processes.
However:
We are not the manufacturer, seller, or importer of record.
Final purchasing decisions remain the client’s responsibility.
We strongly recommend:
- Sample testing
- Third-party inspections
- Clear contracts
- Staged payments for large orders
11. Can You Help With Shipping and Logistics?
Yes.
We can assist with:
- Shipping coordination
- Freight forwarder communication
- Export documentation coordination
- Packaging follow-up
- Delivery tracking support
However, shipping fees, customs duties, taxes, storage charges, and destination clearance costs are not included unless explicitly agreed.
12. Are Travel Expenses Included?
Unless otherwise stated, the following are not included in service fees:
- Air tickets
- Hotels
- Local transportation
- Meals
- Exhibition tickets
- Visa costs
For out-of-city factory visits, additional travel expenses may apply.
13. Is My Business Information Confidential?
Yes.
Client information, sourcing details, supplier information, pricing, and business discussions will be treated confidentially.
We do not share client business information with unrelated third parties without authorization.
For sensitive projects, an NDA can be signed upon request.
14. What Is Your Refund Policy?
Due to the time-based and customized nature of sourcing and consulting services:
- Deposits are generally non-refundable once work has started
- Partial refunds may be considered for exceptional situations
- Completed services are non-refundable
If a project is canceled by the client after execution has begun, costs already incurred will be deducted.
15. What Are Your Working Hours?
We usually respond within 24 hours.
Because we work with international clients across multiple time zones, response times may vary slightly during weekends or public holidays.
16. Why Choose Your Service?
- 17+ years of international business experience
- Professional B2B communication
- Transparent workflow
- Customized sourcing solutions
- Real factory and supplier support
- International business mindset
- Efficient communication and execution
Our goal is to help overseas clients source in China more safely, efficiently, and professionally.